Frequently Asked Questions
Everything you need to know about your O'Neill gear and orders.
How do I find the right wetsuit size?
To ensure the best performance, refer to our comprehensive Size Chart found on each product page. A wetsuit should fit like a second skin—tight enough to keep water out but allowing for a full range of motion.
What is the O'Neill return policy?
We offer a 30-day return window for all unused, unwashed items with original tags attached. Please note that for hygiene reasons, swimwear must have the protective liner intact.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days within the continental US. Express shipping options are available at checkout for those who need their gear sooner.
Do your products come with a warranty?
Yes, O'Neill offers a limited warranty on wetsuits and UV products. Wetsuits are covered for one year on workmanship and materials from the original date of purchase.
How should I care for my wetsuit to make it last?
Always rinse your wetsuit with fresh water after every use, avoid direct sunlight when drying, and never use a washing machine or dryer. Hang it over a thick hanger at the waist to prevent shoulder stretching.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.